Scheme owners require certified companies to report a recall or incident to the certification body within the prescribed period. The certification body must follow up this notification and assess its handling by the company to determine that the company continues to meet the certification criteria.
You can use the form below for your report.
After an initial report the company draws up a report using a standard form. Based on the assessment of this report it will be decided whether the incident has been handled properly and whether a further on-site investigation is required. The certification manager assesses whether this has consequences for the certificate.
Your questions and/or comments are welcome: please contact us.